1. Introduction

1.1 This Refund Policy (“Policy”) governs the process and conditions under which customers may request a refund for services purchased from NET FUSION TECH SERVICES LIMITED (hereafter “we”, “us”, “our”, “the Company”).
1.2 By purchasing our services, you (the “Customer”, “you”, “your”) agree to be bound by this Policy, in addition to our Terms of Service and any specific agreement executed between you and us.
1.3 Our Company is registered in England and Wales under company number 16397389, and our registered office address is Office 372, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR.
1.4 This Policy applies to services purchased via our website at https://netfusiontechservices.com or via direct contract, unless otherwise stated in a separate written agreement.

2. Scope of Services

2.1 Our services include, but are not limited to: website development, mobile application development, IT support, cloud solutions, digital strategy consulting, search engine optimisation (SEO) and related digital services.
2.2 Because of the nature of digital and bespoke services, once work has commenced, full refunds may not always be feasible. The extent of any refundable amount depends on the stage of work and the actual costs incurred by us.

3. Your Cancellation Rights

3.1 Pre-commencement: If you notify us in writing (email acceptable) before we have commenced any work under the service agreement, you may cancel the service and we will refund any prepaid fees (less any non-refundable costs) in full.
3.2 Post-commencement: If the work has begun (for example, specification, design, coding or configuration tasks have started), you may still request cancellation, but we will be entitled to deduct costs incurred to date (including any third-party costs and time spent) from any refund.
3.3 Cancellation requests must be made in writing to our contact email (admin@netfusiontechservices.com) or our registered address. The date of receipt of your cancellation request will determine whether your rights apply.
3.4 Under UK consumer legislation (for Consumers: natural persons acting for purposes outside their trade, business, craft or profession) you have a right to cancel certain services within 14 calendar days of entering the contract if the contract was concluded at a distance (online) or off-premises and work has not commenced. However, because of the bespoke nature of our services, once work begins with your explicit agreement, this right may be lost.
3.5 We will notify you at the point of contract whether the cancellation right within 14 days still applies. If work has begun with your agreement (for example via an “opt-in” clause), you may lose the 14-day cancellation right, in line with UK law.

4. Refund Eligibility & Conditions

4.1 To be eligible for a refund, you must:

• Provide proof of purchase (invoice or receipt) from us;
• Provide a clear reason for the refund request;
• Ensure that any cancellation request is made in writing to us within the timeframes set out in Section 3 and this Section 4.
  4.2 We reserve the right to refuse a refund if:
• You have accepted delivery of the service or deliverables and have not raised any genuine, documented issue within the agreed review period;
• You have breached the terms of the service agreement (for example non-payment, failure to provide required materials, failure to comply with agreed milestone processes);
• You have requested partial refund in respect of services properly delivered and accepted;
• You request a refund outside the timeframe set out in your contract or this Policy.
  4.3 If you are eligible, the refund amount will be calculated by taking the amount you paid less:
• Any third-party costs or subscriptions incurred by us in performing the service;
• The value of work already completed (based on our standard hourly or project rate, as referenced in the contract or invoice);
• Any other costs reasonably incurred by us in fulfilling your service request.
  4.4 We will not refund portions of services already fully delivered and accepted by you (for example fully completed website and source code handed over, you logged in and used the services, and you did not raise any performance concerns within the review period).

5. Process for Requesting a Refund

5.1 To request a refund you must email us at: admin@netfusiontechservices.com with the subject line “Refund Request – [Invoice / Project Reference]”.
5.2 Please include in your request:

• Your full name and business name (if applicable);
• Invoice number or contract reference;
• Date of purchase;
• Details of the service purchased;
• Reason for requesting refund;
• Any supporting documentation or correspondence relevant to the issue.
  5.3 Upon receiving your request, we will acknowledge receipt within 5 working days.
  5.4 We may contact you for further information or steps (for example to review the work performed, to verify whether you provided required inputs, etc.).
  5.5 We aim to process approved refunds within 14 calendar days from the date of our approval. Refunds will be credited using the same payment method originally used by you unless otherwise agreed.
  5.6 If you dispute our calculation of the refund amount, you may request a detailed breakdown of the deduction/charges incurred.

6. Exceptions – Non-Refundable Services and Items

6.1 The following are non-refundable (unless otherwise agreed in the contract):

• Work already completed and accepted by the Customer.
• Services performed outside the original scope of the contract (unless due to our error) and any variation approved by you in writing.
• Any third-party licensing fees, subscription fees, hosting or domain registration fees already spent and non-reclaimable.
• Expenses incurred by us (travel, special equipment, or third-party specialist services) where the contract permits such costs.
• Ongoing support or maintenance services that have commenced and been used by you; any pre-paid support term may be ceasing but will not attract a refund for time already elapsed.
  6.2 If your service includes an agreed support or maintenance period (for example monthly cloud service or SEO support) and you cancel early, we may refund a pro-rata amount for the unused portion of the future term, subject to deduction of any costs already incurred; such refund is at our sole discretion unless otherwise stated in the contract.

7. Digital Deliverables and Acceptance

7.1 Where the deliverable is digital (for example website files, source code, mobile app build, SEO reports), you are responsible for reviewing the deliverable within the agreed review period (commonly 7 or 14 days) set out in our contract.
7.2 If you do not provide feedback, approval or acceptance in writing within the review period, the deliverable shall be deemed accepted. Once accepted, you shall no longer be eligible for a refund for that part of the work.
7.3 If you identify a problem or non-conformity within the review period, you must notify us in writing with full details. We will endeavour to correct the issue; if we are unable to do so reasonably, then you may request refund under this Policy subject to the deductions described in Section 4.3.
7.4 Acceptance of deliverables is a key milestone: once accepted, the service is considered complete for that phase, and refund rights may be limited.

8. Statutory Rights and Disclaimers

8.1 Nothing in this Policy affects your statutory rights under UK law as a consumer (if you are one) including but not limited to your rights under the Consumer Rights Act 2015 to receive services of satisfactory quality, as described and within a reasonable time.
8.2 For business‐to‐business contracts (i.e., you are acting in the course of business), your rights may differ and are largely governed by the contract you sign with us; thus this Policy is subject to the contract terms.
8.3 We cannot guarantee that our services will meet every possible outcome you anticipate (e.g., particular Google ranking within a precise timeframe for SEO). We provide services with reasonable skill and care as required by UK law; our refund policy will not cover issues stemming from lack of client cooperation, false information provided by you, or external factors outside our control (for example search engine algorithm changes, third-party software changes, force majeure events).

9. Payment & Refund Transactions

9.1 Refunds will be made using the same method you used for payment, unless otherwise agreed.
9.2 If you paid by credit or debit card, the refund will be credited back to the same card account. If you paid by bank transfer or another method, we will arrange a refund via bank transfer (you must provide your bank account details securely).
9.3 Please note any time from banking systems/banks to process a refund may take up to 7 business days after our processing.
9.4 We reserve the right to offset any outstanding payments you owe to us against any refundable amount.

10. Timing and Effect of Refunds

10.1 If you cancel before work has begun, the refund will normally be processed within 14 calendar days from the day we acknowledge your cancellation.
10.2 If work has commenced and you cancel, the refund (after deduction) will also be processed within 14 calendar days from the date we agree the refund amount with you.
10.3 After refund processing, if you are required to return or cease using any deliverables provided (for example source code, login credentials), you must comply immediately; failure to do so may lead to further deductions or legal remedies.

11. Changes to this Refund Policy

11.1 We may amend this Policy from time to time (for example to reflect changes in our services or regulatory/legal updates). The version posted on our website will reflect the date of last revision.
11.2 Amendments will not affect any refund requests for services already provided under earlier versions of this Policy.
11.3 We will notify you of any material changes in advance (for example via email if you are a current customer) and request your acknowledgement if required.

12. Contact Information

12.1 If you have any questions or wish to request a refund, please contact us at:
NET FUSION TECH SERVICES LIMITED
Registered Office: Office 372, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Email: admin@netfusiontechservices.com
Company Number: 16397389
12.2 Please allow up to 5 working days for acknowledgment of your refund request. If you do not receive acknowledgment, please contact us again quoting your invoice/contract reference.

13. Governing Law, Jurisdiction and Dispute Resolution

13.1 This Policy and any contract between you and us for services shall be governed by and construed in accordance with the laws of England and Wales.
13.2 Any dispute arising out of or in connection with this Policy or the services supplied shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise specified in your contract.
13.3 In the event of a dispute we will endeavour to resolve it amicably through negotiation. If this fails, you may refer the matter to alternative dispute resolution (ADR) services or the Small Business Commissioner (for business-to‐business), or the UK European Consumer Centre (for consumers).
13.4 Where you are a consumer, nothing in this Policy limits your rights under the regulatory framework for consumer disputes resolution, which may include the right to ask your bank or card provider for a charge-back (subject to their terms) if the service is not as described, of satisfactory quality or not performed within a reasonable time.